For customers experiencing hardship as a result of COVID-19, we have resources from FPL available to help and we’ll continue to connect customers with resources from federal, state and local agencies. We have also implemented measures to help during this crises, such as suspending electrical disconnections, providing payment extensions and waiving certain late payment fees for customers in a hardship situation – policies that will remain in effect while Florida is under a state of emergency.

Customers are encouraged to pay their electric bill balance each month to avoid building up a large balance, which they will continue to bear responsibility for. However, if you are having difficulty paying your monthly bill, we encourage you to view available resources online at https://www.fpl.com/help.html or contact us directly at 1-800-226-3545. We will work with your personal situation and come up with a solution to ensure that you can fulfill your personal responsibility for your FPL balance.